Help Center

Technical Issues

Understand common tech issues and get the assistance you need

The app isn't showing users in my Discovery List. What should I do?

First, check that iOS Location Services is set to "While Using the App" for Neer Social. In the app, open Settings > Location and confirm "Show in Discovery" is on. Try refreshing the Discover page. If issues persist, restart the app or reinstall it.

Messages aren't sending. How can I fix this?

Check your internet connection (WiFi or cellular data). Ensure the other user hasn't blocked you. Try closing and reopening the chat. If the problem continues, contact support.

My profile photo won't upload or save. What's wrong?

Ensure your photo is under 5MB and saved as a JPG or PNG. Check that you've granted photo library access in your device settings and that you have a stable internet connection. Try a different photo if the issue continues.

I'm not receiving notifications. How do I enable them?

Go to your device Settings > Notifications > Neer Social and ensure notifications are enabled. In the app, go to Settings > Notifications and toggle on the notification types you want to receive.

The app keeps crashing. What should I do?

Try force-closing the app and reopening it. If crashes continue, check for updates. Still having issues? Uninstall and reinstall the app, or contact support.

How much data does Neer Social use?

Light messaging and browsing use roughly 10 to 40MB per hour. Viewing or sending photos and videos (including Stories) uses significantly more, often 100MB or more per hour. We recommend Wi-Fi for heavy media use.

Why am I not appearing in other people's Discover?

Make sure iOS Location Services is set to "While Using the App" for Neer Social, and that "Show in Discovery" is turned on in Settings > Location. If the issue persists, reinstall the app.

The Discover page is loading very slowly.

This can happen if there are many users nearby. Try reducing your distance range, closing and reopening the app, and checking your internet speed.

How do I clear the app cache?

On iOS, go to Settings → General → iPhone Storage → Neer Social, then tap "Offload App" to free up space while keeping your account data, or "Delete App" to wipe all app data completely (including AsyncStorage). After offloading, reinstall the app from the App Store.

What are the minimum system requirements?

Neer Social is available on iOS only. You need an iPhone running iOS 16 or later.

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