Help Center

Account & Billing

Explore accepted payment options, pricing breakdowns, and resolving payment issues.

How do I upgrade to Pro?

Go to Settings > Upgrade to Pro. Select the Pro plan and complete your payment. Your premium features will activate immediately.

Can I cancel my subscription?

Yes, you can cancel anytime through your Apple ID subscription settings (iOS Settings > [Your Name] > Subscriptions, or apps.apple.com/account/subscriptions). You'll retain Pro features until the end of your current billing period, then automatically switch to Basic. Neer Social does not have the ability to cancel subscriptions on your behalf.

What payment methods are accepted?

We accept Apple‑supported payment methods, including Apple Pay, Apple Account balance, Apple Card, Apple Cash, and most major credit and debit cards.

Will I get a refund if I cancel?

All payments are processed by Apple and are subject to Apple's refund policy. To request a refund, contact Apple directly at reportaproblem.apple.com. Cancelling stops future billing, and you will retain Pro features until the end of your current billing period.

What happens to my data if I delete my account?

All your profile information, messages, and account data will be permanently deleted after 30 days. You may reactivate your account at any time within this 30‑day period. Deletion is permanent once this period ends and cannot be undone.

How do I reactivate my account?

To reactivate your account, log back in and reactivate it within 30 days. If you do not reactivate within 30 days, your account will be permanently deleted.

Do I get charged immediately when upgrading to Pro?

Yes, you’re charged immediately upon upgrading. Pro features activate instantly. If you cancel your subscription, you’ll maintain access to Pro features until the end of your current billing period.

Can I switch from monthly to yearly billing?

Yes! Yearly billing saves you 30%. You can switch between monthly and yearly billing through your Apple ID subscription settings (iOS Settings > [Your Name] > Subscriptions). Changes take effect at the start of your next billing period.

What happens if my payment fails?

If your payment fails, Apple may retry billing during a grace period, and your Pro features may remain active during this time at Apple's discretion. If billing ultimately fails, your account will revert to Basic. Update your payment method through your Apple ID settings to restore your subscription.

How do I update my payment method?

Payment methods are managed through Apple. Go to iOS Settings > [Your Name] > Payment & Shipping to update your card or payment method. Changes will apply to your next billing cycle.

Can I get a receipt for my subscription?

Yes! Apple sends a receipt to your Apple ID email after each payment. You can also view your purchase history through your Apple ID settings.

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