Help Center

Account & Billing

Explore accepted payment options, pricing breakdowns, and resolving payment issues.

How do I upgrade to Neer Pro?

Go to Settings > Upgrade to Neer Pro, choose monthly or yearly, and confirm the purchase with Apple. Your Pro features begin once the purchase goes through; compare plans on the Neer Pro page.

Can I cancel my subscription?

Yes, anytime, in iPhone Settings > [Your Name] > Subscriptions. You keep Pro until the end of your billing period, then switch to Basic; Neer can't cancel subscriptions for you.

What payment methods are accepted?

Neer Pro is billed through Apple, so you can use any payment method on your Apple Account, such as Apple Pay, Apple Card, Apple Account balance, or most major credit and debit cards.

Will I get a refund if I cancel?

Refunds are handled by Apple under its refund policy. Request one at reportaproblem.apple.com; cancelling only stops future charges.

What happens to my data if I delete my account?

You have 30 days to log back in and restore your account. After that, your account and content are permanently deleted, except for limited records described in our Privacy Policy.

How do I reactivate my account?

Log back in within 30 days of deleting your account to reactivate it. After 30 days, your account is permanently deleted and cannot be restored.

Do I get charged immediately when upgrading to Neer Pro?

Apple shows the price and billing terms before you confirm, then charges you based on those terms. Promotional code trials are free and do not automatically turn into a paid subscription.

How do promotional trials work?

An eligible code gives you free Neer Pro for the period shown in the app, with no payment method needed. The trial ends without any charge, and each person can claim only one Promotional Trial. See Terms Section 6.3.

Do I have to enter a referral code?

No, it is optional. A referral code credits the promoter who introduced you. Your personal information is not shared with promoters.

Can I switch from monthly to yearly billing?

Yes. Go to iPhone Settings > [Your Name] > Subscriptions > Neer Social and choose the yearly plan. Yearly costs $12.99 instead of the regular $23.99, and Apple shows when the change takes effect.

What happens if my payment fails?

Apple may retry the payment during a grace period, and Pro may stay active meanwhile. If the payment can't be collected, your account switches to Basic; update your payment method with Apple to restore Pro.

How do I update my payment method?

Payment methods are managed by Apple. Go to iPhone Settings > [Your Name] > Payment & Shipping to update your card; changes apply to your next billing cycle.

Can I get a receipt for my subscription?

Yes. Apple emails a receipt to your Apple Account email after each payment, and your full purchase history is available in your Apple Account settings.

Does deleting my account cancel my subscription?

No. Deleting your Neer account does not cancel your subscription, and Apple will continue billing you. Cancel first in iPhone Settings > [Your Name] > Subscriptions, then delete your account.

How do I restore my purchase?

Open the Neer Pro page in the app and tap Restore Purchases at the bottom. Make sure you are signed in to the same Apple Account you subscribed with.

Can I use one subscription on two accounts?

No. Each Neer Pro subscription is linked to one Neer account, and this is enforced on our servers. Each account needs its own subscription.

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